Microsoft 365 Business Voice: What benefits does VoIP bring to the table in 2021?

April 13, 2021

Microsoft Teams Téléphonie

Over the past year, we’ve all embraced new tools to make telecommuting possible. VoIP technology, however, has flown under many businesses' radar—even though making calls is still a crucial part of operations! Let's take a close look at how a VoIP solution such as Microsoft Teams Business Voice differs from traditional telephony offerings.

What is VoIP?

Voice over IP (VoIP) is a technology that transmits voices over different networks via the internet. The service is available to anyone, regardless of location or internet provider.

For the business world, VoIP means making digital voice calls with colleagues and clients using your regular phone number, but without the need for a landline. It's the perfect solution for employees on the road, telecommuters, or any business that moves around a lot.

In most cases, VoIP offers numerous advantages, such as cost savings and greater flexibility. For example, by combining VoIP's benefits with a platform such as Microsoft Teams, Microsoft 365 Business Voice consolidates all the essential tools your business uses, making offsite collaboration easier than ever before.

VoIP costs less

Since it doesn't require any hardware purchases, VoIP is generally the most cost-effective telephony solution for businesses. It's easy to install on desktops, tablets, and mobile devices, requiring zero installation costs.

Moreover, VoIP offers both local and long-distance plans that are far less expensive than traditional phone plans. And to help you save a little more, each plan and package can be tailored to your business realities. With no maintenance required, VoIP lets you easily manage, add, and remove users on-demand for complete control over your usage costs.

Microsoft 365 Business Voice: facilitating mobility and optimizing performance

Business Voice transforms the Microsoft Teams app into a powerful telephony solution. It lets you make and receive calls with your usual phone number directly on Teams while simultaneously sharing and accessing documents in the Cloud, co-authoring files, and using third-party applications that integrate seamlessly with the platform. Avoid working in silos and appreciate office harmony no matter where your employees are situated.

Let's talk! Microsoft Teams and Business Voice features

Responding to a changing workplace, Microsoft continues to improve its collaborative tools. It now offering a host of VoIP features such as:

  • Call recording
  • Data and reporting related to all calls
  • Simple and efficient call transfers
  • Voicemail management within Microsoft Teams
  • Conference calling
  • Smooth transitioning from voice mode to videoconferencing mode
  • Automated receptionist system
  • Telephone queue management system
  • Menu configurations, greetings in different languages, and company directories
  • Corporate contact list synched to your Outlook notebook
  • Call history
  • Microsoft Certified data protection
  • Ability to add your preferred VoIP provider to Microsoft Teams or easily integrate Microsoft 365 Business Voice


Business Voice users ourselves, we can confirm that this service truly supports employees wherever they are. As a result, we see improved customer experiences and greater team agility.

Our experience as a user, combined with our attentiveness and technical know-how, makes us the perfect partner to assist you with your integration process. And once we've implemented your VoIP solution, you can count on our 24/7 support to ensure smooth sailing.

On that note, did you know that we offer Microsoft Teams and Business Voice training aimed at all experience levels? We'll help with change management, ensuring that the new tech meshes with your workflow and that all members of your team quickly embrace it.

Don't hesitate to call our experts for full details: 1 833 584-8036

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