Technical support dispatcher

40h / week
Permanent
To discuss

Available jobs

1 job(s) in Brossard, Magog

WORK THAT INSPIRES YOU !

Is offering first-class customer service a priority for you? Kezber is currently seeking a Technical Support Dispatcher.

  • You will be the first point of contact for our clients
  • You will open tickets following communication with a client
  • You will monitor the ticket backlog and ensure that tickets are assigned and resolved in as short a timeline as possible
  • You will document the actions taken and the progress of open tickets
  • You must ensure that tickets are assigned to the relevant stakeholder
  • You will effectively collaborate with various team members to ensure clients receive first-class service
  • You will provide clear and concise information to the technician assigned to the ticket
  • You will plan any required travel by technicians to client locations
  • You will ensure an equal distribution of tasks among members of the available technical support team
  • You will coordinate maintenance requests and inspections

AREAS OF EXPERTISE

  • You have customer service experience

  • You have an overall knowledge of Microsoft products
  • You are interested in IT
  • You are bilingual

HOW WE IMAGINE YOU !

  • You have excellent interpersonal skills
  • You are diplomatic and client-focused
  • You have excellent written and spoken communication skills
  • You can effectively prioritize tasks
  • You can work efficiently under pressure
  • You can easily adapt to a changing environment
  • You are known for your team spirit and leadership
  • You are highly organized and skilled at planning
  • Others describe you as a very thorough person

WHAT WE CAN OFFER YOU

  • 5 weeks of vacation from the first year!
  • 4 floating vacation days per year
  • Healthy work-life balance
  • Social events
  • Group insurance plan
  • Free drinks
  • Clothing budget
  • 24/7 access to a virtual health clinic
  • Telework program
  • Paid memberships in professional associations
  • Paid certifications
  • Profit-sharing plan
  • Recognition program
  • Registered Retirement Savings Plan
  • Access to a gym
  • Free parking

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