Delays in responding to support requests
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Thank you for your patience
WE ARE HERE TO HELP
March 18, 2020 – Despite the COVID-19 outbreak, our team is available and can help you get through it all.
With this ever-evolving public health crisis, we have put in place a solution that assures the safety and well-being of our employees, their family and our customers. We understand that technology needs will increase and will be more critical during this period. That is why we have put in place the best solutions to continue to service you.
Here are some of the measures we put in place to preserve the stability and quality of our service without compromising the safety and security of all concerned:
- Our frontline staff are fully functional in their home office.
- All personnel coming back from travel or have been in contact with someone who has travelled is self quarantined.
- All nonessential events or meetings have been cancelled or postponed.
- We encourage the use of collaborative video communication tools where possible.
- For the critical staff in our offices, we have put in place additional hygiene protocols to prevent the propagation of the virus.
- Our employees are kept informed and their questions or concerns are addressed.
- Our representatives are in constant contact with our customers to support and offer prompt technological solutions for them in this time of turmoil.
We are keeping a close watch on the evolution of the situation and are applying the directives of the public health officials. The health of everyone is our number one priority.
For help or more information, do not hesitate to contact us.
Telephone : 1 888-889-4668
again, thank you for your confidence and know that we are there for you.