Do your job-search criteria include customer service and helping people? We have an opportunity for you in tech support! Reporting to the IT Services Director, you will be responsible for responding to internal or external clients within reasonable time frames while providing outstanding, personalized service.

• You will provide users support for different systems
• You will monitor the systems and provide the required support to the various departments
• You will ensure the proper functioning and management of IT tools
• You will assist network and system administrators and participate in diagnosing various problems encountered in order to propose innovative solutions
• You will diligently manage and follow up on tickets
• You will protect data and applications by implementing best practices in security and document management
• You will help organize license and program updating as well as IT equipment renewal;
• You will regularly install, configure and update hardware, equipment and software
• Your objective will be to ensure the continuous improvement of processes and increase their efficiency
• You will regularly propose and implement solutions to ensure the achievement of objectives
• You will provide users with tech support on a daily basis
• On a daily basis, you will have to install, maintain and investigate the causes of failures in addition to upgrading the hardware and software
• You will attend the virtual physical services or cloud
• You will also participate in the analysis of impact of implementing new solutions

• DEC or AEC in computer science
• Minimum of 3 to 5 years of experience in a similar position
• Driver’s license
• The following Microsoft Certifications are an asset, MS 900 – MS 100
• Knowledge of the following products is an asset: Citrix XenApp/XenDesktop/XenServer

• Command of the following technologies: Windows Server (all versions), ActiveDirectory, networking, Microsoft Exchange, Microsoft SQL; Hyper-V / VMware, enterprise antiviruses (Trend Micro is an asset); enterprise backup systems (Backup Exec, Veeam and Altaro, etc.); enterprise firewalls (SonicWall, WatchGuard, Check Point and others), Sharepoint and Cisco products and technologies

• Good knowledge of: Office 365, Microsoft CRM, Great Plains, Microsoft Teams and Azure
• A good command of French and English is essential!
• Experience in an industrial environment is an asset

• You communicate well, both orally and in writing;
• You have solid organizational, analytical and time management skills
• Working independently is not a problem for you!
• Working under pressure does not intimidate you
• You’re able to adapt smoothly in a constantly changing environment
• You’re well known for your leadership, thoroughness and diligence
• You’re a team player.

WHAT WE OFFER YOU :

• 5 weeks of vacation
• 7 floating vacation days per year (including 2 fixed days over Christmas)
• 100% employer-paid social activities
• Group insurance
• Free beverages and snacks (breakfast, fruits, etc.)
• Possibility of remote work
• Paid memberships in professional associations
• Paid certifications/training
• Registered Retirement Savings Plan (RRSP)
• Deferred Profit Sharing Plan (DPSP)
• Access to a gym + showers in the office!