OFFER A MORE PREDICTIVE SERVICE
CONCRETE BI EXAMPLES FOR THE SERVICE INDUSTRY
To be successful as a service company, you must respond to customer needs in a way that's as fast, personalized, and cost-effective as possible. That's precisely what business intelligence lets you do.
- Identify customer segments, preferences, and buying triggers to predict client needs
- Automate and personalize offers using artificial intelligence
- Monitor and greenlight projects according to demand and employee strengths
- Evaluate estimated versus actual performance and understand where the discrepancies are coming from
- Minimize negative customer experiences, increase satisfaction, and maximize loyalty by continuously analyzing survey results, social media comments, and quantitative and qualitative data
- Analyze your sales team's results to identify strengths and weaknesses
INTERACTIVE BI REPORT EXAMPLES
THE IMPACT OF BI ON THE SERVICE INDUSTRY
|The Old Way of Doing Things - Without BI||The Data-driven Way of Doing Things - With BI|
The company coordinates its customer service team based on data from the previous year. An increase in demand creates a backlog in cases, resulting in much frustration and a loss of customers. Moreover, customer requests are distributed randomly within the support team, leading some employees to feel overwhelmed while others are twiddling their thumbs.
A service company uses BI to track its goals. Real-time reports help keep everyone focused on customer service performance. Each employee can see the number of resolved and pending cases. Project managers can allocate resources on demand and according to the strengths of their team. These reports also show the amount of time given to customer service requests. With these insights, you can optimize processes by implementing an FAQ on the company's website.
By individually analyzing numerous data sources, the marketing team struggles to fully understand consumer behaviour and the impact of its marketing actions. What's more, the days spent analyzing data hinder progress and limit the team's responsiveness. In the end, the marketing team relied on their intuition much more than concrete data.
By centralizing terabytes of data, BI lets marketing analysts target customers with greater precision. No more endless hours allocated to processing data. Instead, with business intelligence, the marketing team can react instantly to campaign performance.
Without properly analyzing concrete data, R&D and marketing departments are making decisions based on feelings and not facts. As a result, recruitment occurs after projects have already started and the company sees more staff shortages.
Synchronizing the company's accounting data leads to better marketing budgets, smarter R&D investment planning, and more efficient employee training.
Armed with the right financial data, you can ensure employee hiring aligns with sales forecasts. It helps HR and marketing teams establish an effective and proactive recruitment strategy.
VISUALIZE KPIs IN REAL-TIME
BI DATA SOURCES FOR THE SERVICE INDUSTRY
Since data is processed automatically at the source, you can rest assured that there's no intermediary manipulation. Your KPIs are genuine and extremely helpful in avoiding delays. Use multiple data sources such as:
- Loyalty cards
- Google Analytics and social media reports
- Marketing tools and insights (internal and external)
- ERPs and CRMs
- Accounting software and human resources management tools
- Project monitoring software
- All other available data sources
THE SERVICE INDUSTRY 4.0
FROM DATA TO ACTION
By combining metrics from different internal and external sources, BI provides past, present, and future overviews of operations. For the service industry, this translates to more effective marketing campaigns, human resources, and customer service.
YOUR BI PROJECT IS IN GOOD HANDS
We take a personalized and scalable approach, ensuring the BI solution we implement accounts for your unique business realities and objectives. Moreover, our training and onsite support let you take full advantage of BI for better, faster decision-making.
TESTIMONIAL FROM THE SERVICE INDUSTRY
WHY CHOOSE OUR BI EXPERTS?
Our expertise and flexibility are incomparable. We take a personalized and scalable approach, ensuring the BI solution we implement accounts for your unique business realities and objectives.
sum up the process in 4 steps:
- Needs analysis
- Data integration and formatting
- Dashboard deployment and implementation
- Training and change management
Our turnkey service covers all angles!
DATA ANALYSIS AND EXTRACTION
CHANGE MANAGEMENT AND TRAINING
Speak with our business intelligence experts
1 833 584-8036